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Call our Customer Service Department (800.444.1579) for the fees associated with these services. *These product delivery terms are for U.S.
and Canada. For other countries, contact your Shor-Line distributor for local delivery terms.
Damages/Returns/Repairs
Contact our Technical Services Department toll-free at 1.888.551.4060.
How To File A Freight Claim
1)
Inspect
ALL
packages upon arrival. If containers show evidence of damage when delivered the packages should be opened immediately
before the driver leaves. The shipment should be inventoried and inspected jointly by the Customer and the driver. The driver will then
make proper notation on the delivery receipt.
Customer must inspect all materials for shortages, damages, conformity with order and defects before signing any documentation
requested by the carrier. Customer must immediately complete such inspection and shall not accept delivery of goods that are damaged
or not in accordance with the bill of lading or packing slip without proper notification to the carrier and Shor-Line. If goods are damaged,
defective, shorted or appear not to conform to the order, Customer shall discontinue their use and immediately notify the carrier and
Shor-Line of such condition and afford a reasonable opportunity to inspect the same.
Customer shall make, or provide Shor-Line in writing with all information necessary to make, a claim against such carrier for any shortage,
damage, or discrepancy of the shipment within fifteen (15) days after receipt of the goods. Claims or written information thereon not so
presented within fifteen (15) days after receipt of the goods will not be allowed. No returned products will be accepted, credited or replaced,
unless arrangements for their return have been made in compliance with Shor-Line’s Return Policy.
If containers do not show evidence of damage, there may be “concealed damage”. Customer must report any concealed damage within
15 days after receipt of the shipment. Such report is to be made directly to Shor-Line’s Traffic Department who will file a claim with the
carrier.
All packaging and contents must be held for this inspection.
2)
Customer must check goods, contents against packing slip, weight against bill of lading, containers, etc.
3)
Customer fills out “Inspection Report of Loss or Damage Discovered After Delivery” (a standard form).
4)
Customer and consignee both sign this form. A copy is left with the consignee and should be forwarded to Shor-Line’s traffic department
to file a claim.
5)
Call Shor-Line’s Traffic Department to file a claim (800.444.1579). We will go to work right away and arrange for pick-up, return
shipment, and replacement of the product.
Return Policy & Repairs
All products being returned for any reason or delivered for repair service (whether or not pursuant to
our Limited Warranty) must receive advance authorization from Shor-Line. Customer must contact
Shor-Line’s Technical Service Department at 1-888-551-4064 to receive a Return Authorization Number.
All products returned, except for warranty service or pursuant to the Product Satisfaction policy, are
subject to a minimum 15% restocking charge.
Customer will be responsible for all freight charges on
returns.
Return Product Authorization
To assure efficient handling on damaged or defective equipment, or repairs, please contact our Technical
Service Department for Return Product Authorization (1.888.551.4064). Failure to obtain Return
Product Authorization will only delay the processing of your matter and may result in the denail of any
repair, replacement or credit.
Repairs
Repairs are handled by the Technical Service Department 1.888.551.4060. It is mandatory you contact
them prior to sending in your product for repair.
Customer Satisfaction
In the event Customer is not fully satisfied with the quality or workmanship of a product, Shor-Line in
its sole discretion may arrange either to credit Customer’s account (excluding shipping and handling
costs) or replace the product. However, Customer must notify Shor-Line in writing of its dissatisfaction
within fifteen (15) days of receipt of the product from Shor-Line.
Customer also must return the rejected product to Shor-Line freight paid within thirty (30) days of its receipt in compliance with Shor-
Line’s Return Policy stated
above
.
Shor-Line’s obligation is limited to providing the applicable credit or product replacement, which will be
processed only after receipt of the returned product.
In addition, this Product Satisfaction Policy does not apply to specially designed,
discontinued, used, factory second or repaired products.
Limited Warranty
Shor-Line warrants to the initial purchaser only of products manufactured by it that such products are free from defects in materials or labor
for varying periods depending on the particular product and subject to the limitations and conditions set forth herein. Shor-Line’s stainless
steel products are warranted to be free from such defects for their normal useful life. Shor-Line’s mechanical and electrical products, parts,
devices and components (including such parts, devices and components of stainless steel products), and other non-stainless steel products
are warranted to be free from such defects for one year. Shor-Line disclaims any express or implied warranty for products not manufactured
Shor-Line Service
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