5 / 136
Reception
{
{
Your
Reception
area creates an immediate impression with your customer. A clean,
bright and odor-free reception area tells customers that they made the right decision
entrusting their pet into your care.
Consider the benefits of a well-planned reception area:
• Every patient must be weighed. Performing this task immediately in the reception area
saves time.
• Easy-to-clean equipment gives your team members more time for other duties.
• Proper traffic flow keeps people (and animals) from running into each other,
allowing staff to efficiently process check-in or check-out.
• If space allows, a cat condo or holding cage in your reception area helps to manage
unruly patients during check-in and check-out.
5
{Special Thanks...Dr. Elizabeth Lindquist, Little Apple Veterinary Hospital, Manhattan, Kansas for this photo.}